A banking system update to better serve you.
Auburn Savings is excited to announce that we are transitioning to a state-of-the-art banking software platform! Just like the apps on your smartphone or the operating system on your computer, it’s time to update our banking system. Once completed, we’re confident that this update toward the latest banking technology will improve your overall banking experience.
Below you’ll find FAQs as well as important dates and specific account information that will be affected as we move through this enhancement to our banking system. Although some changes will occur that you’ll need to take action on, we’re sure you’ll enjoy all the new benefits this update brings.
We’ll be staying in touch with you throughout the process to make the transition as smooth as possible and, as always, if you have any questions, we’re just a phone call away to help.
Auburn Savings will never ask you to provide your online banking username or password, or any sensitive personal information. If you receive a call, email or postal mailing requesting any of this information, immediately stop the conversation and contact your local police department. Anyone requesting this information is not from Auburn Savings Bank.
Important Dates
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9/25/20 |
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9/30/20 |
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10/1/20 |
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10/2/20 + 10/3/2020
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10/5/20 |
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Frequently Asked Questions
Will my existing debit card work during the system update?
Yes. Your existing debit card will continue to work as usual through Wednesday 9/30. On Thursday 10/1 your existing debit card will no longer work and your new Auburn Savings Mastercard Debit Card that was mailed to you will need to be activated and used going forward.
We encourage you to have an alternate form of payment (cash, Auburn Savings Credit Card) in the event of unforeseen circumstances.
What will happen to my Digital Banking (online, mobile)?
What will happen to my scheduled Bill Pay?
Will Auburn Savings be open Friday 10/2 and Saturday 10/3?
System Update Details
Debit Cards
You will be issued a new Auburn Savings Mastercard Debit Card and will receive it via mail approximately 1 week prior to the update weekend. Please do not throw away your current card as you will need to use it through Wednesday 9/30.
On 10/1, activate and begin using the new Auburn Savings Mastercard Debit Card that was mailed to you. To activate and select a PIN, call 1-877-955-3344 and follow the prompts. Your old debit card will no longer work on 10/1.
We encourage you to have an alternate form of payment (cash, Auburn Savings Credit Card) in the event of unforeseen circumstances during the update.
- Transactions made with your Auburn Savings Mastercard Debit Card during the system update may not be reflected in your current or available balances until Monday 10/5.
- Recurring transactions you have scheduled with your old debit card will need to be re-established with your new Auburn Savings Mastercard Debit Card number.
Your security is our priority. We will be implementing Mastercard 3D Secure! Mastercard 3D Secure is a behind-the-scenes service that allows Auburn Savings to collaborate with merchants to authenticate your identity before a purchase is authorized. This technology is designed to help us detect and prevent online fraud. There is no need to take any action as you’ll be automatically enrolled in this service.
Apple Pay and Samsung Pay will be available soon after the system update. Watch for more details coming soon!
ATMs
ATM and point-of-sale transaction limits will be lower during the update from 10/1 to 10/5. We encourage you to have an alternate form of payment (cash, Auburn Savings Credit Card) in the event of unforeseen circumstances.
Bank Statements
The appearance of your Checking, Savings, and Money Market statements will change slightly. If you have any questions about the new format, please contact your local branch for assistance.
- Your September statement will include transactions and interest through 10/1.
- eStatement customers will receive a paper statement via mail for September. (The eStatement for September will be available at a later date.)
Digital Banking (online, mobile & text alerts)
Online banking will be temporarily unavailable during the system update from 6pm on Thursday 10/1 until the update is complete Monday 10/5 at 9am.
On Monday 10/5 at 9am after the update, Auburn OnLine will resume with a slightly different look; however, it will have all the same features and functionality that you enjoyed before. Although your user name will remain the same, you will have to create a new password and security questions.
Please Note: The login address will also change. If you have that bookmarked in your internet browser, you will need to create a new bookmark for the new login address. Use the login box on auburnsavings.com to obtain the new address.
Please Note: 18 months of previous eStatements will be viewable via online banking, however the check images will not be. If you have not archived these images and wish to do so, you will need to print or download them by September 30, 2020. Once online banking has been restored, there will be a delay of approximately two weeks before your August and September statements are available on the new platform.
If you have banking alerts set, you will need to reestablish these after the update is complete on 10/5.
Electronic Delivery of Documents Once the update is complete, our delivery of electronic documents will expand. You will now be able to choose which accounts of yours you want to have notices delivered electronically. When electronic delivery is elected for a particular account, you will also receive all other notices on that account electronically, including overdraft notice, transfer notice, certificate of deposit (CD) maturity notice, etc. You can select electronic delivery for any or all accounts.
Mobile Banking and Text Alerts will be temporarily unavailable during the system update from 6pm on Thursday 10/1 until the update is complete Monday 10/5 at 9am.
Once the system is restored you will have to reestablish any alerts as they will not carry forward.
Bill Pay
From 9am on 9/25 until the update is complete on Monday 10/5 at 9am you will be unable to access Bill Pay to add new payments or make other changes to existing scheduled payments. Payments scheduled for processing before 10/2 will process as normal. Payments you have scheduled for processing on 10/2 will not be processed until 10/5. If you are concerned about these payments not arriving on time, please access your account and change the scheduled payment date to 10/1. Remember to have sufficient funds in your account to accommodate this.
Once Online Banking has been restored on 10/5 at 9am, your existing payees will still appear and you will have access to make any changes to future scheduled Bill Pay payments as usual.
We encourage you to check the new system to verify your scheduled payments.
Please Note: Your username for online banking will remain; however, the new platform will require you to establish a new password as passwords will not carry over from the existing system. Be sure to check your Auburn OnLine banking messages during the month of September for a temporary password and important information on how to log in to online banking once the update is complete on 10/5.
Funds Transfers
Your scheduled Funds Transfers will process normally; however, they will be unavailable for editing or viewing from 6pm on Thursday 10/1 until the update is complete Monday 10/5 at 9am. Once online banking has been restored, this service will also be restored.
Telephone Banking
Telephone banking will be temporality unavailable from 6pm Thursday 10/1 until 9am Monday 10/5.
Loan accounts
We will be implementing eNotices with the system update. If you are receiving a paper billing notice, you can choose to receive an electronic bill instead. Sign up by logging onto Auburn OnLine on 10/5.
If you need any assistance over the system update weekend, please visit any of our locations or call us toll free at 1-888-282-7287 during regular business hours.
Changes to our Deposit Accounts
Account changes (if applicable) will be sent to you via a separate disclosure. Affected account types include:
Passbook CDs and IRAs
As an added benefit to you, customers currently utilizing a Passbook will begin receiving an annual statement detailing your account activity. We encourage you to come into one of our branches to update your Passbook with your account activity prior to 10/1. Staff members will be reaching out to customers prior to the update weekend to help transition you to statement accounts. Passbook Savings accounts will not be affected by this change.
Christmas Club Customers
Choice Connect
Business Connect
Overdraft Transfers
Simple Change Savings
Be Ready
Your To-Do List:
- Download any prior statements and check copies you may need quick access to.
- Make a note of recurring payments set up in your online banking on Auburn OnLine or Bill Pay so that you can verify that your payments process as scheduled.
- Make a note of external and internal funds transfers for verification after the system update.
- Have an alternate form of payment (cash, Auburn Savings Credit Card) in the event of unforeseen circumstances.
- Keep an account ledger for the dates of the system update to maintain your account balances.
- Make note of our customer support phone number and have it readily available during system update weekend. Toll free at 888-282-7287.
Customer Support
Customer support is available to assist you during the update.
Beginning Friday 10/2 and throughout the system update, we will be open normal business hours. Please call us for assistance or questions toll free at 888-282-7287.